I remember well a meeting where the CIO of a healthcare company sprained his shoulder when he threw a ten-pound, bound listing of problem proofs at a network vendor VP who didn’t want to admit responsibility. The top don’t-do for vendors by far is finger-pointing, meaning trying to deflect responsibility for an issue by blaming someone else. Most also say they take steps to prevent these things, and the steps they recommend are really interesting.
That’s a pretty broad range of views, but every enterprise I’ve chatted with says there are things they don’t want their vendors to do, and don’t like it if the vendors do them.
Most enterprises have what they describe as a cordial relationship with their network vendors, but roughly a third say their relationship is guarded, and more than a few say it’s suspicious.
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